Dear Esteemed Cardholder,

In making The Metal your Card of choice, you have joined an elite circle of individuals of distinction who have come to appreciate the unparalleled privileges and features accorded by this Card. It is a pleasure to welcome you into this private realm where our every effort is directed at meeting your financial and lifestyle needs.

The Metal membership experience is best realised with use. Always look to your Card to bring you the finest in product offerings and rewards so you may accomplish more at work, travel and leisure. You will be pleasantly surprised at how often it surpasses your highest expectations.

This booklet serves as a valuable resource on all The Metal membership has in store for you. You may also choose to learn more about your membership by calling your dedicated Senior Relationship Manager or Priority Line at +603 2178 6600. Our services are complemented by a 24-hour global Concierge Service to cater to your lifestyle needs.

As our most valued customer, we are honoured to provide you with the very best life has to offer.

Yours truly,

Cheong Chee Wai
Managing Director, Retail Banking

Metal Moves Mountains

Like your success, built on a solid foundation, The Metal from AmBank SIGNATURE Priority Banking is forged to represent unending resilience and power.

This is reflected in the understated Spiral patterns on your personalised card which represent the essence of true achievement, a constant cycle of creating, growing and evolving.

• Exclusive Priority Banking Services
• Concierge Services

“Excellence, then is not an act, but a habit.”

- Aristotle,
Greek Philosopher

Exclusive SIGNATURE Priority Banking Services

As a holder of The Metal, you will have at your disposal the services of a Senior Relationship Manager who is committed to understanding your financial goals to help you achieve them.

Managing the financial aspects of The Metal is simplified with services such as:

• Online banking services which give you immediate access to your Card account and activities.
• Instant cash withdrawals that can be made on your Card at Automated Teller Machines (ATM) bearing PLUS (Visa) logo or affiliated banks and financial institutions worldwide.

 

Additionally, you will also enjoy the following unique benefits and privileges of AmBank SIGNATURE Priority Banking:

• Access to AmBank SIGNATURE Priority Banking Centres.
• Invites to exclusive lifestyle and investment events.
• Preferential rates on foreign currency exchange and transactions
• Preferential rates and green lane approvals for selected financing products such as Hire Purchase and Mortgage.
• Priority access to over-the-counter services.

 

Concierge Services

The confidence of knowing that should the need arise, wherever you are in the world, you will be attended to promptly, with the highest leveI of professionalism with The Metal’s concierge services. Presented in association with Visa Concierge Services, it prides itself on its repertoire of immaculate services that delivers with excellence. Staffed around the clock by professionals supporting all major Asian languages, the services are accessible via toll-free numbers from anywhere in the world. It may be merely information you require, or a wish to take a gastronomic journey in an exotic city or emergency assistance when things do not go as planned; you can be assured you will be well pleased with how superbly your requests are met.

A current comprehensive list of the concierge services, which by no means is exhaustive, is made available to you at the end of this booklet.

“We're here to put a dent in the universe. Otherwise, why else even be here?”

- Steve Jobs,
Co-founder of Apple

With The Metal, you get rewarded wherever you are - whether you are travelling the world, on the road or even in the comfort of your own home. Our exclusive Cashback programme ensures that whatever you do; dialling up a gourmet meal, ordering your favourite snack or indulging in some Internet retail therapy, you will always get back more than you expect.

You can find practically anything you want on the Internet and The Metal makes it attainable for you, with additional Cashback to boot. As a privileged member, you can enjoy Cashback on retail purchases from your favourite stores. The Metal makes getting everything you need from your trusted online sources simpler, more secure and rewarding than ever. Find out more at ambank.com.my/TheMetal.

• Immigration Fast-Track Services
• LoungeKey Access by Priority Pass
• Frequent Flyer / Travel Reward Programmes
• Travel Protection

“Though we travel the world over to find the beautiful, we must carry it with us, or we find it not.”

- Ralph Waldo Emerson,
American Philosopher & Essayist

Travelling with The Metal ensures you spend less time at the airport, as well as enjoy more comfort and convenience between flights.

• Immigration Fast-Track Services

Long queues at immigration counters will be an inconvenience you will never have to put up with again. The Metal Immigration Fast-Track Services helps you eliminate the unnecessary delay that comes with clearing immigration. This fee-paying service, where you enjoy discounts on published rates, will have you met at the aerobridge of the designated airport and escorted through immigration for these priority services, as detailed in the table.

Arrival Service	Departure Service
Meet at aerobridge on arrival Check arrival paperwork and help with pre-immigration procedures Escort through immigration clearance (immigration speed pass) Arrange porter service as required at baggage collection area Escort through customs and assist in resolving customs issues Escort to waiting driver or assist with making ground transfer arrangement	Curbside greeting service Escort to special check-in desk, assist with seat booking and baggage check-in Escort through immigration clearance (immigration speed pass) Escort through tax clearance, fiscal, customs and security checking procedures Escort to airline lounge and/or assist customer to the departure gate to board aircraft

For immediate booking, log on to AirportSpeedPass.com. Booking must be made at least 72 hours prior to commencement of travel. Programme is valid for a limited time only.

• LoungeKey Access by The Metal

Waiting between flights is now something you can look forward to. With exclusive integrated LoungeKey access, you can enjoy top-tier facilities to make you feel at home, wherever you are in the world. All you need is The Metal to gain instant access to lounges and handpicked offers at our affiliated airports - no registration or reservation needed! You can also enjoy these privileges using the advanced LoungeKey app with Digital Pass, which comes with everything you need to make every journey more comfortable - and pleasurable - than ever before.

Lounge Benefits:

• All-day food & beverage
• Business Centre with Wi-Fi
• Internet access
• Comfortable seating area
• Television, newspaper & magazines
• Shower with amenities (at selected lounges)

Cardholders are required to present The Metal with a valid boarding pass and mention LoungeKey to the staff upon entry to the lounge. Please visit loungekey.com/ambankSPB for the list of participating lounges and the full terms and conditions.

Cardholders are entitled to access the lounge only once per day.

 

• Frequent Flyer / Travel Reward Programmes

Making purchases using The Metal is most rewarding. It earns you AmBonus Points, which can be redeemed for miles with world class Frequent Flyer / Travel Reward Programmes from Enrich, Asia Miles, Singapore Airlines KrisFlyer, or AirAsia BIG. Your miles can then be redeemed for flights on a selection of over 50 airlines worldwide.

For an updated list of airlines, please visit the respective Frequent Flyer / Travel Reward Programmes website.

• malaysiaairlines.com
• asiamiles.com
• krisflyer.com
• airasiabig.com

• 10x AmBonus Points on Overseas Spend

If it is retail therapy that you seek when you travel, The Metal is the ideal companion. In addition to bringing you some of the best deals from fashion capitals worldwide, it also rewards you with 10x AmBonus Points every time you make a purchase abroad. The attractions of shopping overseas are many, but The Metal has just made it even more irresistible.

 

• Travel Protection of up to RM2 million

As a premium class traveller, you appreciate the need for travel protection with an extensive coverage. You will be pleased to note that charging your travel tickets to The Metal makes you eligible for automatic travel protection of up to RM2 million. Your spouse and children from the age of 5 years to 17 years travelling with you are similarly protected.

 

In addition to protection on your life, your travel insurance also covers:

• Missed Flight Connections

In the event you miss a connecting flight as a result of a delay on your incoming flight and there are no alternative flights within 4 hours, your hotel accommodation and meals charged to your Card will be indemnified up to RM3,000. Your spouse and children, if with you, are also eligible for a combined claim of up to RM6,000.

 

• Delayed Flights

If you experience more than a 4-hour delay on your scheduled flight, you can enjoy indemnity for hotel accommodation and meals charged to your Card of up to RM1,000 and up to a combined limit of RM2,000 for your spouse and children joining you on the trip.

 

• Delayed Luggage

If your checked-in luggage is delayed and does not arrive for more than 6 hours after your arrival, you, your spouse and children will be indemnified for purchase of essential clothing and personal requisites charged to your Card for a combined limit of up to RM6,000.

 

• Loss of Luggage

In circumstances where you do not receive delivery of your checked-in luggage within 48 hours of your arrival at your destination, the luggage is deemed lost. You will be indemnified for up to a combined limit of RM12,000 to cover you, your spouse’s and children’s purchase of essential clothing and personal requisites charged to your Card within 5 days of your arrival.

“There is no love sincerer than the love of food.”

- George Bernard Shaw,
British Socialist & Nobel Prize Winner 1925

Relish the knowledge that The Metal is your passport to some of today’s most exquisite dining experiences. From gourmet selections, to fast food restaurants to local cafes, The Metal celebrates the best in delectable delights with exciting dining privileges that are presented as promotions throughout the year, as well as constant privileges as detailed below:

Club Marriott Malaysia Privileges

A complimentary Club Marriott Malaysia membership is available with The Metal. This Membership card presents you benefits for dining and accommodation at participating hotels.

• Dining Benefits

For all participating hotels in Malaysia (e-certificate offers):

• E-Vouchers (For all participating hotels and resorts in Malaysia)
• 3 x 50% OFF Group Dining Vouchers valid for 4 – 12 people for lunch or dinner. (Transferable)
• 1 x Complimentary Buffet Lunch or Dinner for 2 people valid at any of the All Day Dining Restaurants. (Non-Transferable)
• 1 x Complimentary Birthday Celebration Cake. (Non-Transferable)

For all participating hotels in Malaysia (core offer):

• 35% OFF the total Food & Beverage bill at All Day Dining Venue for up to 20 persons.
• 30% OFF the total Food & Beverage bill for all other restaurants up to 20 persons.

For all participating hotels across APAC:

• Up to 20% OFF total Food & Beverage bill for up to 10 persons, unless otherwise stated.

 

• Accommodation Benefits

For all participating hotels in Malaysia:

• 20% OFF the Best Available rate for all room categories across participating hotels in Malaysia.

For all participating hotels across APAC:

• Up to 20% OFF the Best Available Marriott rate at all participating hotels in Asia. Subject to availability, terms and conditions apply

 

To sign up for the membership, please go to ambank.com.my/CMM. A welcome email will be sent by Club Marriott Malaysia to Cardholder’s email within seven (7) working days upon successful sign up. Cardholders may then download the Club Marriott Malaysia App via the Apple App Store or Google Play and enjoy the benefits! Membership fee of the card is waived with successful membership enrollment.

For a complete list of participating hotels outside of Malaysia, kindly check our website at myclubmarriott.com

In the event of any inconsistency between the information/Terms & Conditions in this Welcome Booklet and AmBank’s website - ambank.com.my, the information/Terms & Conditions on AmBank’s website - ambank.com.my shall prevail.

“There are those who give with joy, and that joy is their reward.”

- Khalil Gibran,
Famous Poet & Writer

The Metal rewards you in so many ways you will find using it a pleasure. Every purchase you make on your Card earns you a reward.

 

• AmBonus Points

Receive 1 AmBonus Point for every ringgit you charge to The Metal in Malaysia. To make shopping overseas even more attractive, your Card gives 10x AmBonus Points when you charge your overseas purchases to it. For greater relevance to your lifestyle, we have made it possible for your accumulated AmBonus Points to be exchanged for miles of your preferred airline. You also have the option of redeeming your points against a catalogue of personal items, vouchers, home gadgets and electrical appliances that make great gifts for yourself or a friend on any occasion. Alternatively, you can use our on-the-spot redemption at participating merchants. Visit ambankspot.com for further details.

 

• Supplementary Cards

The gift of being a Supplementary Cardholder of The Metal is a privilege you should reserve for your closest and dearest. Give the pleasure of this Card membership to those who truly deserve it and enjoy no annual fees on your first 3 Supplementary Cards.

 

• Flexible Payment

Your Card is designed to give you the most in more ways than one. You will find services such as our 0% Easy Payment Plan of up to 36 months, Balance Transfer with great gifts of electronic devices and flexible payment options for your purchases.

• Auto Billing

Be rewarded with convenience and more time for family and leisure by opting to pay your utility, telecommunication and other service bills with The Metal especially as it can be done from the comfort of your home.

The Metal payment procedure ensures that you enjoy control and convenience with prompt monthly billing and multiple payment options.

 

• Monthly Statement

All your Card transactions, rewards points status and Card balances are provided to you in a detailed monthly statement. You may choose to receive your secured monthly statement electronically to a designated email address or have a hard copy of the statement sent to your nominated mailing address, at a fee. Visit ambank.com.my to view the fees and charges.

 

• Payment Methods

There are multiple options for you to make your Card payments conveniently. You may choose to pay via AmOnline, by cash at AmBank’s network of shared branches nationwide or at our eBanking Centres.

 

For comprehensive details of The Metal and its offers, as well as product updates, please visit ambank.com.my.

“The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.”

- Jeff Bezos,
Founder of Amazon

You can be assured that your best interest is served at all times when you use The Metal. Your Card carries protective and security measures that give you confidence and peace of mind when using your Card at home and abroad.

• Zero Liability on Lost / Stolen Card

In the event your Card is lost or stolen; please inform us as soon as it happens. Reporting the loss or theft of your Card immediately exempts you from any new unauthorised charges made on the Card.

 

• Online Usage Protection

To minimise the risk of fraudulent transactions especially when using your Card online, we have enhanced protection on your Card through our online usage security feature AmBank 3D Secure. No registration is required and it is FREE!

 

• Travel Protection

Enjoy automatic travel protection coverage of up to RM2 million for you and your family when the purchase of your travel tickets is made with The Metal. A more detailed description of the protection offered is provided for you in the Travel section of this booklet on Page 12.

Visa Concierge is a 24/7 digital personal assistant and lifestyle guide, allowing you to access extraordinary experiences each and every day through a curated range of service, amenities and exclusive privileges - all within the app.

Book & Plan - Curate adventures from the palm of your hand

Explore and self-book an experience to create your perfect day - from a dinner reservation to a relaxing spa or golf day to sports and family activities.

 

City Guides

Making it possible for you to discover the best of your home country with ‘off the beaten track’ guides for new adventures and activities, right on your doorstep.

 

Emergency Support - Medical services and helplines across the world

Worldwide assistance for accidents and medical emergencies, wherever you may be*. (*Travel and medical services applicable when a customer travels more than 150km from their residence within their home country or country of residence for periods not exceeding ninety (90) consecutive days per trip. Please contact a Visa Concierge consultant for more information.)

 

Global Access - Extraordinary experiences in 500 cities

Unique access to live cultural and sporting events including virtual and outdoor experiences to make the rest of the world feel that little bit closer.

 

AmBank (M) Berhad 196901000166 (8515-D)

A member of the AmBank Group

Card Centre: P. O. Box 12938,
50794 Kuala Lumpur, Malaysia.

Priority Line: 03-2178 6600
Website: ambank.com.my