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AmBank Contact Centre and Support

Welcome! You can reach us at +603-2178 8888 (Monday – Sunday, 7.00 a.m. to 11.00 p.m.) and our friendly customer service officer will assist you. You can also browse the sections below to learn more about the support that we provide. If you have any credit card issues, let AmOnline help you. Login now to experience.

Have a good day ahead!


1. What number can I call for support?

Please call our Contact Center at 03-2178 8888 for support.

2. I lost my card, how do I block it?

Log in to AmOnline app or web browser, go to your credit card > tap/click on the Settings tab > Tap/click on Block this Card

3. How do I reset my credit card PIN in AmOnline Apps?

Log in to AmOnline app or web browser, go to your credit card > tap/click on the Settings tab > Tap/click on Change Card PIN

4. How do I request for a credit card replacement in AmOnline?

Log in to AmOnline app or web browser, go to your credit card > tap/click on the Settings tab > Tap/click on Replace this Card

5. Where can I submit my inquiries/feedback to AmBank?

If you still require additional assistance, you can reach us in three ways!

  • You can call our Contact Center at +603-2178 8888,
  • You can report any issues or raise queries through our in-app messaging platform, AmMail. Please go to Menu > Inbox > AmMail > Create New Message.
  • More details of the AmMail feature are listed below,
    • You can drop us an email at customercare@ambankgroup.com.
6. What do I need to do if I received suspicious phishing email claiming from AmBank?

Firstly, do not entertain or click on the links from those suspicious phishing email. Then, please forward it to customercare@ambankgroup.com for investigation.

7. What should I do if I notice suspicious transactions using my AmBank account?

If you notice any suspicious transactions using your AmBank account, please call our Contact Centre at 03-2178 8888 immediately.

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