Treat Customers Fairly Charter

This Charter specifies our commitment to fairness which will be guided by the following:

 

  • We commit to embed fair dealings into our institution’s corporate culture and core values.
    • We ensure fair business practices in all our dealings with customers.
    • We provide adequate training to all staff who attend to customers.
    • We take customers’ feedback seriously and provide constructive feedback promptly.

  • We commit to ensure that customers are provided with fair terms.
    • We ensure that the terms in contracts and agreements are fair and transparent.
    • We ensure that the terms and conditions which set out the respective rights, liabilities and obligations are clear and in plain language.

  • We commit to ensure that customers are provided with clear, reliable and timely information on financial products and services.
    • We provide customers with relevant and timely information in a product disclosure sheet.
    • We disclose key product features, fees and charges, risks and benefits in a clear and concise manner.
    • We ensure that critical and important information are explained to the customers.

  • We commit to ensure that our staff, representatives and agents exercise due care, skill and diligence when dealing with customers.
    • We conduct sales, advertising and marketing of our financial products and services with integrity.
    • We avoid undeclared actual or potential conflicts of interest, or conduct that may be perceived as a conflict of interest.

You're leaving AmBank

Please note that AmBank's privacy policy does not apply to linked websites. We do not endorse their content and cannot be held responsible for any losses incurred from accessing or transacting on them.
Accept