Given the floods that have devastated several parts of Malaysia, we are committed to provide flood assistance to all our affected customers through our Flood Relief Programme.
This Programme provides targeted assistance to eligible customers who are struggling with the after effects of the floods. Customers are offered a moratorium of up to six months for all loans and financing facilities including credit card facilities, with no late or penalty charges imposed during the moratorium period.
To ensure a smooth application process for Flood Relief Programme, please provide us with the supporting documents as listed below as proof of the incident:
To apply, kindly submit your request with your relevant supporting documents within 60 (sixty) calendar days from the date the flood occurred via this link:
If you have difficulties in making payments, you should contact us earliest possible to discuss payment alternatives. You may contact us at: AmBank (M) Berhad , Retail Collection & Recovery Management, Level 6, Tower 2, Wisma AmFirst, Jalan Stadium SS 7/15, 47301 Petaling Jaya, Selangor | Tel: +603-2054 6688 (Monday - Thursday 8.45 a.m. to 5.45 p.m. or Friday 8.45 a.m. to 4.45 p.m., except Public Holidays.
Alternatively, you may seek the services of Agensi Kaunseling dan Pengurusan Kredit (AKPK), an agency established by Bank Negara Malaysia to provide free services on money management, credit counselling, financial education and debt restructuring for individuals. You may contact AKPK at Level 5 & 6, Menara Aras Raya (formerly known as Menara Bumiputra Commerce), No 11, Jalan Raja Laut, 50350 Kuala Lumpur | Tel: 03-2616 7766 | Website: www.akpk.org.my
Thank you for banking with us.