At AmBank, we are always concerned about your online banking safety. Kindly be reminded to take necessary precautions in safekeeping your computers and mobile devices from malwares, viruses and trojans. Only perform AmOnline and AmAccess Biz related activities or any transactions if you have logged directly onto the website and sighted the security icon and phrase.
Rest assured that AmOnline and AmAccess Biz are safe for your usage and we will always guarantee the security of your information in our system.
Keep yourself updated with the latest online security alerts and advisories at www.mycert.org.my.
An email scam is a type of scam more widely known as ‘phishing‘. An email scam involves a fraudster randomly sending forged emails purportedly from financial institutions or publicly known organisations to lure victims into revealing their internet banking login credentials, email credentials, credit card numbers, bank account numbers and/or passwords which are then used to perform transactions not authorised by the victims.
These emails are designed to appear legitimate to gain the trust of the recipient. The content of the email typically attempts to inflict a sense of urgency and panic in order to trick customers into revealing confidential information on a fake website/popup.
To know how to protect yourself against Email scams, click here.
In such cases, the fraudster usually attempts to obtain sensitive information over a voice call. The fraudster normally tries to gain the victim’s trust by impersonating a credible individual such as a banking authority or a police investigation officer. Victims may not verify the received calls purportedly made by such persons thinking that the calls are from regulators so called, to avoid embarrassment or as a result of “warnings” given by the “officer.
To know how to protect yourself against Phone scams, click here.
A SMS scam usually involves SMS-es initiated by a fraudster to trick victims into believing that they have won a contest/reward and which attempt to lead them into compromising their banking information and/or create an internet banking facility without the victim even realising it.
This type of scam may also involve ‘identity theft’ since an unauthorised person usually pretends to be a valid account holder and accesses the customer’s account (usually through the internet), unbeknown to the account holder.
To know how to protect yourself against SMS scams, click here.
|Always ensure the AmOnline URL is ‘https://ambank.amonline.com.my’ or AmAccess Biz is ‘https://biz.amaccess.com.my’. Never access AmOnline from attachments or websites links or in any emails.|
|Be sure to download & update the AmOnline app or AmAccess Biz app ONLY from these legitimate stores: Apple App Store, Google Play Store or Huawei AppGallery.|
|Your security image for AmOnline or secret word for AmAccess Biz must always be displayed whenever you log in.|
|Never share your user ID and password with anyone including your immediate family member i.e. spouse, children etc.|
|Change your password immediately if you suspect it is known to a 3rd party.|
|Always access your online banking account from a secured location. Avoid public computer / WiFi.|
|Ensure that you have installed internet security cum anti-virus / anti-malware software on your computing devices for added protection.|
|Do not use "jailbroken" / "rooted" devices or devices running on unsupported Operating Systems (OS) for online banking. “Jailbreaking” or “rooting” a device exposes the device to additional malwares which gain administrative or privileged access of your phone’s OS. Unsupported OS receives less or no security patches, resulting in your system being more vulnerable to viruses, malware, and other security / performance issues.|
|Always clear your browser cache when you log out of AmOnline or AmAccess Biz as they may contain your account numbers and other sensitive information.|
|Always check your account after making any transaction online. Verify whether the right amount has been deducted from your account. If you see any discrepancies in the amount, inform the bank immediately.|
|You must safeguard your TAC at all times.|
NEVER reveal a TAC to any third party, especially if you receive a TAC which you did not request.
Always ensure the TAC SMS you receive matches your request while performing AmOnline transaction.
|Do not use third party keyboard apps on your mobile device for online banking. A third party keyboard app can cause malicious or unintentional compromise of your banking data.|