AmBank Security Alert 

Scams can be prevented.
Learn to spot it.

There has been a spike in online/banking scams and fraud recently,
with many people falling victim and millions of Ringgit lost.

 

Spot, Know & Prevent

Here are the scams/frauds you should take notice of.

Malware ​

Malware

Malware are harmful software that ‘infects’ your computer or smart phone to steal your personal/banking information.

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SMS Scam ​

SMS Scam

Victims will receive an SMS telling them they have won a ‘prize’ in an attempt to steal their personal identity.

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Macau Scam ​

Macau Scam

Victims will receive a call from a scammer who pretends to be from the police, customs, court or the bank.

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Mule Account ​

Mule Account

This is usually a legitimate bank account used by scammers to receive money from illegal activities.

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Phishing ​

Phishing

Victims will receive an SMS telling them they have won a ‘prize’ in an attempt to steal their personal identity.

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Scam Call ​

Scam Call

The caller will claim to be a friend or relative of the intended victim, usually asking to borrow money.

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Love Scam ​

Love Scam

The scammer will ‘charm’ the victims into thinking they are in a love relationship before asking for money.

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Online Purchase Scam ​

Online Purchase Scam

In this case, the scammer can be the seller OR buyer, and ask the victim to bank in money to their account.

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Scam Call ​

Non-Existent Loan

Victims are pressured to pay different types of ‘fees’ to the scammer’s account for the bogus loan to be released.

Find Out More

 

Protect your Bank Card and PIN at all times - here’s how:

Card Fraud Prevention 

Keep your card safe/secure ​

Keep your card safe/secure at home or with you

Check bank/online statements regularly ​

Check bank/online statements regularly to spot any irregular activity, error or discrepancy

Macau Scam ​

Never allow others to use your card and PIN

Always check transaction SMS alerts ​

Always check transaction SMS alerts to ensure they are your transactions

Never disclose your card details ​

Never disclose your card details to anyone, even your family members

Report to AmBank immediately ​

Report to AmBank immediately if your card is stolen/lost, retained by the ATM, was used for unauthorised transactionsor when there is an unauthorised change of contact details

Never share your TAC ​

Never share your TAC (6 digit numbers) for your online purchase with anyone

 

PIN Safety 

PIN Safety PIN Safety
Memorise your PIN. Write down the PIN on anything in your wallet or on your card.
Choose a good PIN with randomised numbers. Use numbers that are obvious like birth dates,​
your mobile number or IC number.
Be careful when entering your PIN at the ATM or POS counter.
Cover the keypad to prevent others from seeing it.
Use numbers in sequence to set your PIN.
Report to AmBank immediately if you think your PIN
has been exposed or compromised.
Disclose your PIN to anyone, including close friends or family members. Bank/Police/Government offcials will
NEVER ask for your PIN over the phone.

 

11 Banking Security Tips to Protect Yourself

 

Always ensure the AmOnline URL ​

Always ensure the AmOnline URL is ‘https://ambank.amonline.com.my’ or AmAccess Biz is ‘https://biz.amaccess.com.my’.  Never access AmOnline from attachments or websites links or in any emails.

update the AmOnline app 

Be sure to download & update the AmOnline app or AmAccess Biz app ONLY from these legitimate stores: Apple App Store, Google Play Store or Huawei AppGallery.

Your security image for AmOnline 

Your security image for AmOnline or secret word for AmAccess Biz must always be displayed whenever you log in.

Never share your user ID ​

Never share your user ID and password with anyone including your immediate family member i.e. spouse, children etc.

Change your password immediately 

Change your password immediately if you suspect it is known to a 3rd party.

Avoid public computer 

Always access your online banking account from a secured location. Avoid public computer / WiFi.

anti-virus / anti-malware software ​

Ensure that you have installed internet security cum anti-virus / anti-malware software on your computing devices for added protection.

Financing amount 

“Report Fraud” at AmOnline app & web if found any suspicious activity on your AmOnline profile.

Always clear your browser cache 

Always clear your browser cache when you log out of AmOnline or AmAccess Biz as they may contain your account numbers and other sensitive information.

Always check your account ​

Always check your account after making any transaction online. Verify whether the right amount has been deducted from your account. If you see any discrepancies in the amount, inform the bank immediately.

You must safeguard your TAC 

You must safeguard your TAC at all times. NEVER reveal a TAC to any third party, especially if you receive a TAC which you did not request. Always ensure the TAC SMS you receive matches your request while performing AmOnline transaction.

Do not use third party keyboard 

Do not use third party keyboard apps on your mobile device for online banking. A third party keyboard app can cause malicious or unintentional compromise of your banking data.

Do not use jailbroken ​

Do not use "jailbroken" / "rooted" devices or devices running on unsupported Operating Systems (OS) for online banking. “Jailbreaking” or “rooting” a device exposes the device to additional malwares which gain administrative or privileged access of your phone’s OS. Unsupported OS receives less or no security patches, resulting in your system being more vulnerable to viruses, malware, and other security / performance issues.

 

Always stay alert and be aware of the tricks used by scammers.