Please be informed that there will be an updated Terms & Conditions to be effective on 19.12.2021. Click here to view the latest Terms & Conditions.
Submission Guide
Submit 3 files through AOS:
1. Salary File (*.DAT)
- Kindly ensure that the file name is as per AutoPay 4.3 format which is "AP Code_Version 4.3_CreditingDate.DAT" (Alphanumeric_43_YYYYMMDD.DAT).
Please also DO NOT change the file name generated by the AutoPay program
2. AutoPay Instruction Letter (*.PDF) must clearly indicate the following:
- Crediting Date - Credit Date must tally with the Credit Date in the Encryption Report.
- Direct Debit AmBank Account No.
- Amount to Debit - Amount must tally with the Total Nett Amount in the Summary of Encrypted Records.
- AmBank Control Total Debit - Amount must tally with the AmBank Control Total in the Summary of Encrypted Records.
- Names of the Authorised Signatories.
3. Summary of Encrypted Records (*.PDF)
- For EPF/SOSCO First Time Registration, please ensure that ''First Time Registration'' is stated in the summary of encrypted report. The amount will be excluded in the Total Nett Amount.
- Only 1 (One) DAT file can be processed for each Crediting Date. Therefore, correct submission as per the above guideline is mandatory, to avoid any delays in processing.
IMPORTANT NOTICE:
1) Kindly submit the salary file based on the cut off time below:
Monday to Thursday | : | 7.00 a.m. to 4.30 p.m.
|
Friday | : | 7.00 a.m. to 4.00 p.m.
|
Saturday, Sunday and Public Holiday | : | Closed |
AutoPay Payroll Service 4.3 is now available to download. Visit our link here
2) No submission will be allowed after the cut off time.
3) You can only upload one (1) crediting file per AutoPay Code, per day.
4) Should you require any assistance, kindly call AmBank Contact Centre at +603 2178 3188
Our Contact Center operating hours are as follows:
Monday - Friday | : | 8.00 a.m. - 7.00 p.m. |
| Saturday | : | 8.00 a.m. - 12.00 p.m. |
(Closed on Sunday & Public Holidays) | ||