Dear Valued Customers,

We do understand that these are still challenging times and AmBank would like to assure you that we will continue to assist you in meeting your payment obligations. On this note, we are offering the AmBank Remedial Programme which is aimed at continuing our assistance to customers from Individual and SME as well as Microentreprise segments who are still facing financial difficulties due to the impact of the pandemic.

Before proceeding to apply for our AmBank Remedial Programme, we wish to highlight that for all customers who submit their applications on or after 1 January 2022, kindly take note that your Central Credit Reference Inf​ormation System (CCRIS) record will be impacted by this Remedial Programme. In the event your application is successful, your CCRIS record will indicate that your loan/financing account is under Rescheduled or Restructured Account in CCRIS.

 
To ensure a smooth application process for the Remedial Programme, please provide us with the supporting documents as listed below as proof of the financial impact:
ProgrammeFeatureSalaried IndividuaSelf-Employed Individual/Micro, Small & Medium Entreprise (SME)
RemedialReduction of Monthly InstalmentReduction of monthly instalment with/without:
  • reduction of interest/profit rate; or
  • extension of loan/financing tenure
At least one of the following document, whichever is applicable, will be required to support the application:
  1. Last 3 m​onths Salary Slips/Payment Vouchers; or
  2. Latest EPF Statement with the breakdown of the EPF monthly contribution for the year ; or
  3. Latest Income Tax Form which shows your annual taxable income; or
  4. Last 3 months Bank Statements
At least one of the following document, whichever is applicable, will be required to support the application:
  1. Last 6 months Bank Statement ; and
  2. Last 2 years Audit Reports; or
  3. Last 2 years Management Account Reports; and
  4. Latest Company Registration
Step-up Instalment of up to 24 months (thereafter, the instalment amount will be increased from 25th month onwards)Step-up instalment of up to 24 months with/without:
  • reduction of interest/profit rate; or
  • extension of loan/financing tenure
Overdraft/Cashline, AmMoney Line and Credit Card onlyTo be restructured to Term Loan/Term Financing-i

As such, all individuals and businesses in need of the Remedial Programme may submit your request via this link :

Individual
SME
OR you may also reach out to your Relationship Manager

Frequently Asked Questions (FAQ)

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If you have difficulties in making payments, you should contact us earliest possible to discuss payment alternatives. You may contact us at: AmBank (M) Berhad , Retail Collection & Recovery Management, Level 6, Tower 2, Wisma AmFirst, Jalan Stadium SS 7/15, 47301 Petaling Jaya, Selangor | Tel: +603-2054 6688 (Monday - Thursday 8.45 a.m. to 5.45 p.m. or Friday 8.45 a.m. to 4.45 p.m., except Public Holidays.
Alternatively, you may seek the services of Agensi Kaunseling dan Pengurusan Kredit (AKPK), an agency established by Bank Negara Malaysia to provide free services on money management, credit counselling, financial education and debt restructuring for individuals. You may contact AKPK at Level 5 & 6, Menara Aras Raya (formerly known as Menara Bumiputra Commerce), No 11, Jalan Raja Laut, 50350 Kuala Lumpur | Tel: 03-2616 7766 | Website: www.akpk.org.my

Thank you for banking with us.
 

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