Top Up
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1. What is Top Up?
It is a feature where you can top up the following products via AmOnline:
- ASTRO NJoi
- Celcom Internet
- Celcom Xpax
- Digi Internet
- Digi Prepaid
- Game Tower
- Garena Shells
- HelloSIM
- iTalk Mobile
- Maxis Hotlink
- ONEXOX
- Play Station PlayCoins
- Razer Gold
- RedOne Prepaid
- REDtone Plus
- Steam Wallet
- Tune Talk
- U Mobile
- U Mobile Prepaid Int GT
- U Mobile Prepaid Int GX
- U Mobile Prepaid Int UMI
- U Mobile Prepaid Int Unlimited 5G
- Unifi Reload
- YES 4G Reload
2. How do I perform top up?
Go to AmOnline app > at Home Dashboard > select Top Up.
You can top up to a new number by selecting the “New Number” tab, or top up to an existing favourite number by selecting the “Favourites” tab.
You can top up to a new number by selecting the “New Number” tab, or top up to an existing favourite number by selecting the “Favourites” tab.
3. How do I get the prepaid product that I have topped up?
For mobile phone prepaid top up products, it will be credited to your mobile phone number. For other prepaid top up products such as Internet/STD/IDD, its product serial number will be sent to you via SMS.
4. How soon will I receive the top up?
You will receive the top up instantly. However, it is subjected to the service availability of Mobile Service Provider.
5. What should I do if I did not receive the prepaid product?
If you did not receive the prepaid product within 5 minutes, kindly contact our AmBank Contact Centre for assistance.
6. Do I get a refund if I entered an invalid / wrong mobile phone number by mistake?
All successful transactions are non-refundable. Please ensure that you have provided all the necessary information correctly before submitting your request.
7. Why I hit cooling-off message and can’t perform Top Up?
If you just bind your AmOnline profile to a personal mobile device, you will need to serve pre-defined cooling-off. This is a security measure to temporarily restrict transactions via AmOnline. Full access will be restored automatically after the cooling-off period has ended. Refer to “Cooling-off Period” FAQ for more details.
8. Any charges for using this service?
No, this service is free of charge.
9. What is the allowable daily limit?
It depends on the personal limit that you set for this transaction type. Go to AmOnline App > tap on “More” > Tap on “Transaction Limit” > select “Payments” > refer to “Top Up” personal limit.
The maximum allowable daily limit is RM500.00
Please note that you need to serve cooling-off period if you increase your transaction limit. Refer to “Transaction Limit” FAQ for more details.
10. How can I make a transaction faster without needing to enter the transfer details every time?
You can do so by searching for the transaction at Recent AmOnline Transactions, expand the transaction and select Repeat Transaction. You will be navigating to the input page with all the transfer details pre-filled for you and you will need to confirm it before proceeding for AmSecure Authorisation.
11. How do I view the details of my past transactions?
For transactions performed using AmOnline, you can view your it in Recent AmOnline Transactions. Subsequently, you can also view your account transaction history in your account details.
12. How do I share transaction receipt of the top up that I just made?
After making a top up, you can tap on the ‘Share Receipt’ button. Alternatively, you can view your transaction in Recent AmOnline Transactions to view and share the receipt.
