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Log In to AmOnline

1. I have an AmOnline account, but I can’t log in. What should I do?

If you have trouble logging in to AmOnline, it may be due to the following reasons:

  • Your username or password or both are incorrect. Please proceed to reset your password.
  • Your account has turned dormant because you have not logged on to AmOnline for the past 12 months. Please proceed to register for a new AmOnline profile again.
  • Your account has been locked because you have entered invalid password more than 3 times. You are required to reset your password to unlock your profile. 

 

2. I accidentally entered the wrong password multiple times. What will happen to my AmOnline profile?

For security reasons, we must lock your AmOnline profile. You are required to reset your password to unlock your profile.


 

3. What will happen to my AmOnline profile if I never log in to AmOnline for a period of times?

Your AmOnline profile will first turn inactive after 3 months and dormant after 12 months.

 

 

4. How do I know if my AmOnline profile is inactive or dormant?

 

If your profile is inactive, AmOnline will prompt you to activate your profile. You are required to reset your password to reactivate your profile. If your profile is dormant, you will need to perform AmOnline registration again.​
5. Can I terminate my AmOnline profile?

Yes, you can terminate your AmOnline profile by contacting AmBank call center. You will need to perform AmOnline registration again you profile has been terminated.​ ​

 

6. After I entered my username, the security image that is shown to me is different from what I have setup, what should I do?

Please contact AmBank Call Center for assistance.

 

7. Why is AmSecure authorisation needed when log in to AmOnline web?

Starting 17 September 2025, we’re introducing an extra security step to better protect your account. When you log in to AmOnline web on a new browser / computer device, you’ll need to authorize the log in using AmSecure on your AmOnline App.

 If you haven’t activated AmSecure yet, simply log in to AmOnline App and follow the instructions shown.

 

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