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The brand-new AmOnline comes with an overall improved design and new features such as Quick Balance, Search Assistant and so on to give you a whole new banking experience upliftment. Developed with the customer in mind, we have redesigned the interface to make your banking experience seamless, faster, more convenient, and yet secure.​

To download the new app, go to your respective device’s authorised application store (Play Store, App Store, or Huawei AppGallery) and search “AmOnline” to download.

• If you are already an AmOnline user, you can log in using your respective Username and Password.
• If you are new to AmOnline, you may perform registration to register a new AmOnline Profile. Refer to  “Register for AmOnline” FAQ for more info.
• For our sole proprietary & SME customers, refer to AmAccess Biz FAQ  here.

You can access AmOnline from anywhere in the world if you have an Internet connection (Wi-Fi or mobile data).

You can download the app for free. Please do note that certain financial transactions will incur an additional fee. For example, certain billers impose a service charge when paying Bills.

If you are using the AmOnline app on mobile data or are overseas and on roaming, separate mobile service provider charges will apply.

The minimum system requirements are:

App:

• Your device must not be jailbroken or rooted.
• iOS version 13 and above
• Android version 12 and above

To get the best mobile banking experience, we recommend that you regularly update your mobile device to the latest operating system (iOS or Android) of your mobile device and the latest app version of AmOnline.

Note: Android OS version below 12.0 is no longer supported with security patches (e.g. v9.0, v9.1 etc.) If you are using such OS, we recommend you update to version 12.0 or above, or use AmOnline on your device that uses OS version 12.0 or above.

Web:

• Google Chrome version 114 and above
• Apple Safari version 17 and above
• Mozilla Firefox version 116 and above
• Microsoft Edge version 122 and above

No, your device must meet the minimum system requirements.

This is because older versions receive less or no security patches, thus resulting in your device being more vulnerable to viruses, malware, and other security issues. You may also experience performance issues with older system versions when using AmOnline.

To transact safely in AmOnline, AmSecure is a must. Refer to “ AmSecure” FAQ for more details.
Second, please ensure the latest and correct email address and contact mobile number are maintained with AmBank for us to reach you.

Protect yourself and your finances against phishing, fraud, and scams by practicing the following:​

NEVER	ALWAYS
NEVER share your debit card & credit card details, AmOnline username and AmOnline password to anyone, inclusive your immediate family members.	ALWAYS change your AmOnline password and Card PIN regularly
NEVER enter above details to phishing website	ALWAYS ensure the AmOnline URL is “https://ambank.amonline.com.my/web/”. ALWAYS access AmOnline internet banking from your own personal device
NEVER log on to AmOnline from link shared to you via email, social media (inclusive WhatsApp), phone call or text message. Banks will never share any link for you to log on to your AmOnline	ALWAYS verify the security image is yours whenever you log in ALWAYS bind your AmOnline account to your own device. NEVER bind your AmOnline account to your immediate family members or friends
NEVER install any AmOnline apk from third party website.	ALWAYS download from legitimate stores: Apple App Store, Google Play Store or Huawei Gallery.
NEVER log on to AmOnline from jailbroken / rooted devices or devices running on unsupported OS version. Refer to minimum system requirements to use AmOnline for details.	ALWAYS check your transactions & notifications regularly. If you find any suspicious activities or transactions to your AmOnline account, proceed to deactivate your AmOnline access via the "Deactivate AmOnline" function

Click  here for more security tips.

Yes, for the best personalized user experience, AmOnline supports 3 languages: English, Bahasa Malaysia and Chinese. To select your preferred language, go to AmOnline app > tap on “More” > tap on “Languages” and tap on your preferred language.

Note: English is set as the default language.

For example, a 3rd-party keyboard app may be vulnerable to keylogging. This means that what you type is being tracked and recorded by hackers without your knowledge. This potentially exposes your private and sensitive information such as card details, banking details, and personal details.

It is highly recommended to use your mobile device’s built-in keyboard instead of any 3rd-party keyboard apps.

You may continue banking as usual, however, it can cause malicious or unintentional compromise of your banking data.

You will not get prompted again with the pulldown error message the next time you use AmOnline app. You will only get prompted with the message again if you uninstall and reinstall back the AmOnline app.

You will be redirected to the keyboard settings in your device and once you have switched to the system (default) keyboard, you can go back to AmOnline to continue banking.