Payment

Pay to AmBank Loan/Financing

1. How can I pay to my own AmBank loan/financing account?

There are 2 ways to pay to your own AmBank loan/financing account:

  1. Tap on the “Transfer Money” menu. Select the “Own” option and you will see your own AmBank loan/financing listed. Tap on the loan/financing account that you want to pay to.
  2. Tap on “Account” at the bottom menu > tap on the “Loan/Financing” >, tap the loan/financing that you want to pay to > expand the “Details” and tap on the “Installment Amount” to pay.
2. Can I choose to pay the monthly installment amount or pay principal payment?
No, you can pay monthly installment amount only via AmOnline. Visit the nearest AmBank branches if you want to make principal payment.
3. How can I pay to other AmBank loan/financing account?
Launch AmOnline App and go to “Transfer Money”> select the “New Recipient” option > select “Loan/financing / Financing” > select “AmBank” at the Bank Name drop down. If you have saved your other AmBank loan/financing account details as favourite, go to “Transfer Money”> select “Favourite” option > select the favourite loan/financing account.
4. Why I hit cooling-off message and can’t perform a payment to other AmBank loan/financing account?
There is no cooling-off needed when you are paying to your own AmBank loan/financing account. However, you will need to serve the predefined cooling-off period if you just bind your AmOnline profile to a personal mobile device. This is a security measure to temporarily restrict transactions via AmOnline. Full access will be restored automatically after the cooling-off period has ended. Refer to “Cooling-off Period” FAQ for more details.
5. Any charges when making a payment to AmBank loan/financing account?
No, this service is free of charge.
6. What is the allowable daily limit?

It depends on the personal limit that you set for each category. Go to AmOnline App > Tap on “More” > Tap on “Transaction Limit” > Select Transfer

For payment to own AmBank loan/financing accounts, refer to “Own AmBank Account” personal limit.

For payment to other AmBank loan/financing accounts, refer to “Other AmBank Account” personal limit. The maximum allowable limit is RM 50,000.

Please note that you need to serve cooling-off period if you increase your transaction limit. Refer to “Transaction Limit” FAQ for more details.

7. How can I verify that I am the correct person’s Ambank loan/financing account?
For payment to other AmBank loan/financing account, the recipient’s name will be shown on the Review & Confirm page for you to verify the recipient’s name. If the recipient’s name displayed is different from the person you intend to pay to, please do not proceed and verify the details you have entered previously again.
8. How can I make a payment faster without needing to enter the payment details every time?
For payment to other AmBank loan/financing, you can do so by searching for the transaction at Recent AmOnline Transactions, expand the transaction and select Repeat Transaction. You will be navigating to the input page with all the payment details pre-filled for you and you will need to confirm it before proceeding for AmSecure Authorisation.
9. How do I view the details of my past transactions?
For transactions performed using AmOnline, you can view it in Recent AmOnline Transactions. Subsequently, you can also view your loan/financing transaction history in your Financing account details.
10. How do I share transaction receipt of the payment I just made?
After making a payment, you can tap on the ‘Share Receipt’ button. Alternatively, you can go to Recent AmOnline Transactions to view and share the receipt.
11. Can I schedule a payment to AmBank loan/financing account?

Yes, you can either schedule a payment for one-time or recurring. To schedule a payment, follow below steps:

  1. After keying in your amount, choose “Transfer Later”.
  2. For one-time payment, select the date you want to pay. It must be at a future date.
  3. For recuring payment, select the ‘Set as recurring’ checkbox. Select the frequency and end date/number of times of your recurring payment.

You will receive notifications upon successful payment on the scheduled date.

12. Where can I view my scheduled payment?
Go to AmOnline app > tap “Menu” > select “Scheduled Transactions”.