Security
Forgot Username / Password
1. I have forgotten my AmOnline username or password. What should I do?
We can retrieve your AmOnline username and reset your password. You will need to select the correct card/account type to retrieve your username. Allow us to authenticate you before retrieving your username or reset password. Follow the step-by-step throughout the process.
2. How do I know which card/account type to choose when retrieving username or resetting password?
Always choose a card/account with the highest security control over your AmOnline account - debit card is the best, followed by credit card/card-i and lastly, loan/financing account.
3. I registered for AmOnline using an old credit card/card-i and I have that credit card/card-i replaced. Can I retrieve my AmOnline username or password with the new credit card/card-i?
Yes, you can. You can also use your AmBank debit card if you have one.
4. I have both debit card and loan/financing with AmBank. Can I use loan/financing to retrieve my AmOnline username?
No, you must use your debit card for this purpose. Debit cards have better security control over your AmOnline account.
5. How do I create a strong AmOnline password that is secure?
To prevent unauthorised access to your AmOnline account, refer to DO’s and DON’T’s below:
| DO | DON'T |
Create a password combination of
| DO NOT choose a password which is the same as your username |
| Memorise your password | DO NOT choose your name, date of birth or your phone number as your password |
| Change your password frequently | DO NOT share your password with everyone |
| Create a password that is hard to guess | DO NOT store your password in internet browser |
6. How to create a hard-to-guess password?
Your password must have a combination of uppercase and lowercase letters, numbers, and special characters. Try the following method but do not copy the examples:
Think of a short sentence:
E.g: Running in the rain -> ruNn1ng!n5heR@in
E.g: I love my parents -> 1L@v5paRent$
