Debit Cards

Activate Card

1. How can I activate a card?

  • If you have AmOnline access, go to AmOnline app > scroll down to “Do More with AmOnline” > tap “Activate Card” and tap on the card you want to activate.

    Launch AmOnline app > tap “Account” at bottom menu > tap “Cards” > tap on the card you want to activate.

    Alternatively, go to AmOnline app > tap “Account” at bottom menu > tap “Cards” > tap on the card you want to activate.

  • If you are not registered for AmOnline, download the AmOnline app > tap “Activate Card”. With this seamless feature, you can activate the card and register for AmOnline at the same time.

    Note: This journey requires SMS TAC for authentication. If you did not receive SMS TAC, you are advised to call our Contact Centre to check on your TAC-registered mobile number.

2. Can I use my debit card at Retail or Online Purchase immediately after activated?
You can the debit card immediately for Retail purchase after activated.

However, you can’t use it for Online Purchase immediately. You need to activate it first. Refer to  “Allow Online/Oversea Purchase” FAQ for details.
3. I have entered the required details, but I was unable to activate my card. What should I do?
In this case, you are advised to call our Contact Centre to enquire about this issue.
4. I have successfully activated my card, but I am unable to log in despite already having an AmOnline account. What should I do now?
You may call our Contact Centre to enquire about the status of your AmOnline account.

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