Current or Savings Account/-i

View Accounts Details & Transaction History


1. How do I view my account details?
Go to AmOnline app > tap “Account” from the bottom menu > tap “Savings / Current” > tap on the current or savings/-I account that you want to view the details.

 

 

 

2. How long will my transactions be recorded in my account transaction history?

You can view your current or savings account/-i transaction history for up to 5 months.

3. How do I download my account transaction history?
Go to AmOnline app > tap “Account” from the bottom menu > tap “Savings / Current” > tap on the current or savings/-i account that you want to view the history > scroll down to “Transaction History” section > tap on the download icon to download your account history.
4. Can I download a receipt of a transaction that I performed in AmOnline?

Yes, you can download the receipt of the transaction that you performed in AmOnline at Recent AmOnline Transactions.
Go to AmOnline app > scroll down to “Recent AmOnline Transactions” > tap on the transaction or “More Transactions” > tap “View Receipt” to download the receipt.

 

5. Why are some of my accounts not showing in AmOnline?

If you have registered for AmOnline using your Debit card, all your other accounts with AmBank will be automatically displayed in your AmOnline.

If you have registered for AmOnline with a credit card or loan/financing account, you can only view the credit cards or loan/financing accounts.

If you want to link your debit card, go to AmOnline app > tap on “More” > tap “Account & Card Settings” > tap “Link Account” to link the debit card.

 

6. After I linked my accounts, am I able to delink?

No, you can’t delink your account. At Settings, you may hide the account from showing in AmOnline. Once you hide, you won’t be able to see the account at AmOnline, until you unhide.

 

7. Why does the bank want all my transaction notifications sent through push notification? What is the benefit of doing so?

You no longer need to search through all your SMS messages to find your AmOnline transaction notifications in different short codes. You can view all your AmOnline transaction notifications at a single place which is at the AmOnline app.

 

8. I did not receive any push notification even though I am using the AmOnline app. Why?

To receive push notification from AmOnline app, your mobile phone must have allowed access to AmOnline app to send notifications.

For iPhone,

  1. Go to “Settings”
  2. Scroll down and select “AmOnline”
  3. Select “Notifications”
  4. Toggle to “Allow Notifications”

For Android phone,

  1. Go to “Settings”
  2. Select “Notifications”
  3. Select “AmOnline”
  4. Toggle to “Allow Notifications”

Note: Different phone models will have different steps of enabling the notifications.

After allowing notifications from the mobile phone, log in to AmOnline app > go to Menu > Turn Off or On the “Push Notification” again.

9. Can I receive the transaction notifications via Push Notification when I am overseas?

Yes. As long as your mobile phone is connected to the internet and your mobile phone allows notifications from AmOnline app.

 

10. I have changed my mobile phone and I have bounded my AmOnline Profile to my new phone. Will I receive the push notification on my new phone?

Yes, you will receive push notification on your new phone. After your AmOnline Profile is bounded to your new phone, your previous phone will be unbounded automatically and no notifications will be pushed to your old phone.

11. I received a push notification for a transaction that is not performed by me. What should I do?

Please call our contact center immediately to lodge a report.

 

12. For how long can I view my notifications in the inbox?

Your notifications are kept for viewing in your inbox for 6 months.

 

View eStatement


1. How many months of eStatement that I can download from AmOnline?

You can view and download your eStatement for up to 6 months.

 

2. Where can I download my eStatement in AmOnline?

Go to AmOnline app > tap “Account” > tap “View eStatement” > tap on cycle month of the eStatement that you want to download.

 

3. What should I do if I need to download more than 6 months statement of account?

Proceed to the nearest AmBank branch to get the statement of account. Charges may apply.

 

View Direct Debit


1. What is Direct Debit?

If you have set up a Direct Debit instruction at biller’s side (e.g. Telco /Insurance Company), you can view it at AmOnline.

It may take a few days for the biller to process the instruction. If you are still unable to view it in your Direct Debit history, please contact the biller regarding the status of the Direct Debit.

 

2. Where can I view my Direct Debit details in AmOnline?

Go to AmOnline app > tap “Account” > tap “View Direct Debit” > tap on the direct debit transaction that you want to view.

 

3. How do I cancel/ terminate the Direct Debit authorisation?

You are unable to cancel/terminate a Direct Debit in AmOnline. Instead, you will need to contact the biller to cancel/terminate the Direct Debit instruction.

 

 

4. Where can I find more information on direct debit?

For more information, please visit https://www.paynet.my/directdebit/faq.html

 

 

Calculator


1. What is the purpose of the calculator?

The calculator allows you to check how much you should save monthly in your savings account to reach your target savings amount.

 

2. Will the monthly savings amount get auto debited every month into a pocket/account to achieve my target savings amount?

No, this calculator is purely for your planning purposes.

 

 

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