Other Features
Help & Support
1. You can reach us by
| a. Message us | Message us if you want to report any issues, raise queries, or leave us feedback. Go to AmOnline app > tap “Me” > scroll down and tap “Message Us” option > tap on the “Create New Message” |
| b. Email us | At [email protected] |
| c. Call us | At +603-2178 8888 (Monday – Sunday, 7.00 a.m. to 11.00 p.m.) |
2. After I write a message to us, how soon I will get the reply?
Yes, our Contact Centre agents will reply to your messages as soon as they can. You will receive a push notification once our agents have replied. Please ensure you have enabled the push notification.
3. Can I send more than one message?
Yes, you can.
4. Can I continue replying to a conversation that has been resolved (closed)?
No, once the conversation has been closed by our agents, you would need to create a new message.
5. My query has been resolved. Can I delete the conversation?
Yes, you can. Go to AmOnline app > tap on “More” > tap on “Messages” > swipe left on the conversation and tap “Delete”.
