Current or Savings Account/-i
Open an Account: For Existing to AmBank Customer / Existing to AmOnline Customer
1. I am an existing AmBank customer, but I do not have AmOnline yet. Can I proceed to open an account?
You need to register for AmOnline first. Refer to “Register for AmOnline” FAQ for details.
2. I already have AmOnline access, how can I open a current or savings account/-i via AmOnline?
Go to AmOnline app > scroll down to 'Do More with AmOnline' section at “Home” dashboard > tap “Apply for More Services” > tap “Save Money” > tap “Open Account”.
Alternatively, you may also tap on “More” at bottom menu > tap on “Apply for More Services” > tap “Save Money” > tap “Open Account”.
3. What are the accounts available for me to open on AmOnline?
| . | Account | Conventional account available? | Islamic account available? | Benefits |
| 1 | True Savers | Yes | Yes |
|
| 2 | eFlex | Yes | Yes |
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| 3 | AmWafeeq | No | Yes |
|
| 4 | AmPartner | Yes | No |
|
| 5 | Basic Savings | Yes | Yes |
|
4. Is the account protected by Malaysia Deposit Insurance Corporation (PIDM)?
Yes, it is protected by PIDM up to RM250,000 for each depositor.
5. Who is eligible to open Current/Savings Account/-i via AmOnline?
Individuals aged 18 or above.
If you are a non-Malaysian resident, you must already have a current or savings account/-i with AmBank/ AmBank Islamic before you can open account via AmOnline.
6. How long does it take for the account to be opened?
The account opening is immediate. After completing your account opening in AmOnline, you can view it in your account summary and start performing online transactions using the newly opened account.
7. Will I get a new Debit Card for this account opening?
If you do not have any AmBank Debit Card, a new Debit Card will be issued and will be delivered in around 5 to 7 working days to your correspondence address.
If you already have an AmBank Debit Card, this newly opened account will be automatically linked to your existing AmBank Debit Card.
8. How can I transfer money into the new account?
- You may use FPX to transfer money from any of your other bank account(s).
- You may transfer money from your existing AmBank current or savings account/-i (if you have).
9. Can I perform a fund transfer from a 3rd party account at other bank via FPX?
No, the account you are transferring from must be your own personal account. Refer to “Transfer within AmBank” FAQs for more details about transfer fund from other bank via FPX.
10. My available account balance is slightly lower than the amount that I transferred in. Why is that?
There is a certain amount that will be reserved when you open an account. You may view your total balance on the Account Details screen.
11. Where can I find my account opening receipt?
- At the account opening confirmation page, or
- You may tap on 'More' at bottom navigation > Apply for More Services > View Application History.
12. Is the account opening service available in AmOnline web?
No. Please download the AmOnline app to open an account.
Open an Account: For Individual Who are New to AmBank / Existing Customers without debit card, credit card or loan/financing.
1. How do I open a new Current/Savings Account/-i with AmBank via AmOnline?
Download the AmOnline app > Tap on "Next" and "Let’s Go” > Tap on “Open a New Account”.
2. Who can open a new Current/Savings Account/-i via AmOnline?
- Existing AmBank customers with Debit card/-i, Credit Card/Card-i and/or Loan/financing with AmBank, can register for AmOnline and open a new Current/Savings Account/-i in AmOnline
- Existing AmBank Customer (without debit card, credit card or loan/financing) - Refer to FAQ1 on how to open an account.
Individuals who are new to AmBank – Those without any existing products with AmBank can also open an account via AmOnline. Refer to FAQ1 on how to open an account.
3. What are the accounts available for me to open in AmOnline?
| No. | Account | Conventional account available? | Islamic account available? | Benefits |
| 1 | True Savers | Yes | Yes |
|
| 2 | eFlex | Yes | Yes |
|
| 3 | AmWafeeq | No | Yes |
|
| 4 | AmPartner | Yes | No |
|
| 5 | Basic Savings | Yes | Yes |
|
4. Is the account protected by Malaysia Deposit Insurance Corporation (PIDM)?
Yes, it is protected by PIDM up to RM250,000 for each depositor.
5. What are the steps involved in opening my first account, fully online with AmBank?
- Choose your preferred account.
- Scan your MyKad and capture your selfie.
- Provide personal and employment details.
- Transfer money via FPX from any of your other bank account.
- Register for AmOnline.
6. What documents do I need for account opening?
You only need a new MyKad and with following characteristics:
- Says “80k” and “chip” at the back.
- Has a large and small photo of yourself at the front.
7. Why does my MyKad scan keep failing?
Any of the below might be the reason for this:
- There isn’t sufficient lighting.
- You are not tilting the MyKad left and right to capture the hologram (shiny images/lines on the MyKad)
- The MyKad number captured from MyKad did not match the MyKad number input earlier in your account opening journey.
- You are using an old MyKad (not an 80k chip MyKad)
- Your MyKad is damaged (information or hologram not clearly visible)
8. Who is eligible to open an account via AmOnline?
Individuals aged 18 or above, AND New MyKad holder (80k chip MyKad / MyKad with large and small photos of yourself)
9. Will I get a Debit Card upon account opening?
Yes. Your card will be delivered to your correspondence address.
10. How long does it take for me to get my debit card?
Card delivery may take around 5 to 7 working days.
11. Can I change my delivery address for debit card delivery after I have opened an account?
No.
12. Can I transfer from a 3rd party other bank account via FPX?
No, the account you are transferring from must be your own personal account. Refer to “Transfer within AmBank” FAQs for more details about transfer fund from other bank via FPX.
13. My available account balance is slightly lower than the amount that I transferred in. Why is that?
There is a certain amount that will be reserved when you open account. You may view your total balance in the Account Details screen.
14. Can I open a joint account via AmOnline?
No. You may visit your nearest branch to open a joint account.
15. Can I pause my application and resume later?
Yes. Your application will be saved as a draft. The draft will expire after 7 days, after which, you will need to start all over again.
16. How can I check my application progress?
Launch the AmOnline app to view your application progress.
17. How long will it take to process my application?
Your account will be opened instantly after a successful FPX fund transfer.
18. What does a Referral Code do?
If someone has shared their Referral Code with you to open your AmBank account via AmOnline and you successfully open an account, you and/or the referrer might be eligible for rewards. Terms and Conditions apply.
19. What are the service availability hours?
The service is available daily from 6:00 AM to 10.59 PM.
20. Is the account opening service available in AmOnline web?
No. Please download the AmOnline app to open an account.
