Manage Settings

Notifications & Inbox


1. What is a Push Notification?
A push notification is a new and secure way of delivering transaction notifications to your mobile phone via AmOnline app.
2. What is a Transaction Notification?

Upon completion of a transaction in AmOnline, AmOnline will notify customers of the successful transactions. If you receive a notification but is not performed by you, call our contact center immediately.

3. What is the difference between SMS & Push Notification?
SMS is a common type of instant messaging sent by your mobile telco to your mobile phone where your SIM card is installed. Push Notification is an instant messaging that uses the internet and pushes notifications to your mobile phone where the app is installed.
4. I cleared all my push notifications from the lock screen. Can I view my transaction notifications again after that?

Yes, go to Notifications (Top Right) > Transactions.

5. Can I choose to receive my transaction notifications via SMS or Push Notification?

No. Once you log in to our new AmOnline app, you will be registered to receive notifications through our app immediately. Wait no more to receive your alerts through SMS from your telco.

 

6. Can I choose to receive my transaction notifications and AmSecure authorisation request but do not what to receive promotional notifications?

Yes, you can. Go to the AmOnline app > tap “More” > tap “Notification Settings” > enable the In-app Notification and disable the Promotional Offers by tapping on the toggle.

7. Why does the bank want all my transaction notifications sent through push notification? What is the benefit of doing so?

You no longer need to search through all your SMS messages to find your AmOnline transaction notifications in different short codes. You can view all your AmOnline transaction notifications at a single place which is at the AmOnline app.

 

8. I did not receive any push notification even though I am using the AmOnline app. Why?

To receive push notification from AmOnline app, your mobile phone must have allowed access to AmOnline app to send notifications.

For iPhone,

  1. Go to “Settings”
  2. Scroll down and select “AmOnline”
  3. Select “Notifications”
  4. Toggle to “Allow Notifications”

For Android phone,

  1. Go to “Settings”
  2. Select “Notifications”
  3. Select “AmOnline”
  4. Toggle to “Allow Notifications”

Note: Different phone models will have different steps of enabling the notifications.

After allowing notifications from the mobile phone, log in to AmOnline app > go to Menu > Turn Off or On the “Push Notification” again.

9. Can I receive the transaction notifications via Push Notification when I am overseas?

Yes. As long as your mobile phone is connected to the internet and your mobile phone allows notifications from AmOnline app.

 

10. I have changed my mobile phone and I have bounded my AmOnline Profile to my new phone. Will I receive the push notification on my new phone?

Yes, you will receive push notification on your new phone. After your AmOnline Profile is bounded to your new phone, your previous phone will be unbounded automatically and no notifications will be pushed to your old phone.

11. I received a push notification for a transaction that is not performed by me. What should I do?

Please call our contact center immediately to lodge a report.

 

12. For how long can I view my notifications in the inbox?

Your notifications are kept for viewing in your inbox for 6 months.

 

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