Security​

 

Kill switch

1. What is Kill Switch?

The Kill Switch is a self-service security feature that lets you protect your AmOnline access from online scams and enhances your online banking security. It is available on the AmOnline app and AmOnline web.

 

2. What can I do with Kill Switch?

We protect you in 2 ways.

  • Deactivate AmOnline access – All active sessions on the AmOnline app and AmOnline web will be automatically logged out and any access to your AmOnline will be blocked.
  • Block Credit Card – Your credit card will be blocked immediately, and you can’t use the credit card anymore.
3. I blocked my credit card; can I unblock the card?
No, you can’t use the credit card anymore until you receive a replacement card.
4. There is a suspicious transaction, what should I do?

If you notice any suspicious AmOnline activities or unauthorised access, DO NOT PANIC! You can safeguard your bank account with these steps:

  1. Go to your AmOnline app or web.
  2. For App, tap on "Kill Switch" then select "Deactivate AmOnline". For Web, click on “Deactivate AmOnline”.
  3. Tell us what happened.
  4. key in your details and select “Yes, Deactivate” to deactivate.

By doing this, your AmOnline account will be suspended temporarily to protect it from any unauthorised access.

5. I accidentally deactivated my AmOnline access, what should I do?
To activate your AmOnline access, please contact AmBank Call Center for assistance. You can log in to AmOnline with your login credential immediately after it has been reactivated by AmBank Contact Center.
6. What will happen if I never call Contact Center to reactivate my AmOnline access?
Your AmOnline profile will turn dormant after 12 months. Rest assured that your money remain in your bank account. If you wish to have AmOnline access again, you will need to perform AmOnline registration again
7. How do I make a report if I am a victim of a scam?

If you suspect you have been scammed, immediately perform Kill Switch to deactivate your AmOnline access. Call our contact center at +603-2178 8888 (Monday – Sunday, 7.00 AM to 11.00 PM) to report the case and it will be escalated to our Cybercrime team for further investigation. The team will respond to you on the resolution after the investigation.

Alternatively, you can reach out to National Scam Response Centre (NSRC) and make a police report.

NSRC: 997 (8:00 AM – 8:00 PM, everyday)

Note: Only call the above numbers if you believe you are being scammed. Please avoid making false claims if you are not a victim as it could lead to unnecessary investigations or disruption to the bank or National Scam Response Centre (NSRC).

8. What are the information I need to provide when I call Contact Centre or National Scam Response Centre (NSRC)?

You will be asked for the following information, including but not limited to:

  • Your personal details (name, identification number).
  • Suspicious transaction details (bank account number, transaction date and amount).
  • Why you suspect this is a fraudulent transaction and how did it happen.

Please refer to NSRC website should you require more information.

9. What happens if I am not satisfied with the resolution?
You may call our Contact Centre. Alternatively, you may refer to the Ombudsman for Financial Services (OFS) at +603 2272 2811 or email [email protected].

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