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Device Binding

1. What is mobile device binding?

Mobile device binding is a security measure that links your AmOnline profile to your personal mobile device.

2. How can I perform mobile device binding?

You must have your AmOnline credentials and active Debit/Credit Card to proceed. If you do not have AmOnline credentials, refer to “Register for AmOnline” for details. Refer to this video for the steps-by-steps guide.

Alternatively, follow below steps to bind your device:

  1. Log in with your AmOnline credentials.
  2. Grant access to biometric login.
  3. Grant access to push notification. We strongly recommend you to enable push notification so you can receive timely and important notifications such as: AmSecure Authorisation, transaction status and important announcements.
  4. Answer the security question that is randomised for you.
  5. Enter the TAC that is sent to your registered mobile number.
  6. After successful authentication, your AmOnline profile will be bound to your mobile device.
  7. Effective March 2025, if you are binding AmOnline to your mobile device for the first time, or switching to a new device and binding AmOnline to it, you must activate AmSecure at any AmBank ATM.
Important Note: Please ensure that you bind your AmOnline profile to your personal mobile device only (not to someone else’s device).
3. How do I activate AmSecure at AmBank ATM?

If you have AmBank Debit/Credit Card, when you launch AmOnline App, a message (refer image below) will be displayed to you, tap on the message and follow the instructions accordingly. Refer AmSecure Activation via ATM for more details.

4. What if I only have loan/financing account, how do I activate AmSecure?

Please proceed to the nearest AmBank branch for assistance.

5. What if I am travelling overseas right now but I want to activate AmSecure so that I can perform transactions?
Kindly call our Contact Centre for assistance.
6. Can I perform mobile device binding at any time of the day?

No, mobile device binding is not available from 10:00 p.m. to 6:00 a.m. daily.

7. What are the benefits of binding my AmOnline profile to my mobile device?

By binding your AmOnline profile to your device, it allows you:

  • Offer you more personalised banking experience.
  • Greater protection of your accounts where only you can access your AmOnline profile from your mobile device.
  • Check your account balances and transactions quickly.
  • Perform low-value transactions such as DuitNow QR easily.
  • Approve transactions with just one tap from within the AmOnline app using AmSecure. Refer to “AmSecure” FAQ for more details.
8. Can I bind my AmOnline profile to multiple mobile devices?

No. You can only bind it to one mobile device, and it should be your personal mobile phone.

9. I changed to a new mobile phone. Can I bind my AmOnline profile to this new phone?
Yes, you can bind your AmOnline profile to your new mobile device. First you need to unlink your AmOnline from your old/previous device. Launch the AmOnline App on your old/previous device, go to More > Security > Unlink This Device.

Then you can proceed to bind AmOnline to your new mobile device. You may refer to Question 2 for details.
10. What if I no longer have my old/previous device?

Please call our Contact Centre for assistance.

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