Security​

Cooling-off period​

1. What is a Cooling-Off Period?

If you have just registered AmOnline or just bind your AmOnline profile to a personal mobile device, you will need to serve pre-defined cooling-off. This is a security measure to temporarily restrict transactions via AmOnline. Full access will be restored automatically after the cooling-off period has ended.

From the end of June 2024 onwards, you will need to serve pre-defined cooling-off period if you increase your transaction limit. Meanwhile you can still transact with your previous limit. Refer to “Transaction Limit” FAQ for more details.

2. How do I know if I am serving cooling-off period and when does it end?

When you are serving the cooling-off period, you will be able to see the cooling-off period widget at your AmOnline App with the end date and time displayed.

As for transaction limit increase, you will be able to view the end time right after you increase your limit.

You will be receiving notifications as well after your cooling-off period has ended.

3. I have completed serving my cooling-off period as stated on the date time display on AmOnline app, but why am I still not able to perform any transaction?
You would need to relaunch the app to refresh cooling-off eligibility.
4. I need to perform a transaction urgently; can I skip the cooling-off period temporarily?
No, you can’t. You must fully serve the cooling-off period.
5. Why can’t I change my AmOnline Transaction Limit?
As part of security control, newly registered AmOnline customers are only allowed to perform transactions up to the pre-defined limit within the pre-defined period set by the bank.

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