Security​

AmSecure​

1. What is AmSecure?

AmSecure is a higher security replacement for SMS TAC to authorise your transactions in AmOnline app and web. AmSecure is safer than SMS TAC as it binds your AmOnline profile to your trusted personal mobile device.

With AmSecure, you no longer need to wait for SMS TAC to authorise your transactions. You just need to tap on “Authorise” from your trusted personal mobile device.

2. Is AmSecure safe to use?
Yes. In fact, it is safer than SMS TAC. AmSecure binds your AmOnline profile to your trusted personal mobile device. As such, all your AmOnline transactions can only be authorised from the mobile device.
3. How can I activate AmSecure in AmOnline app?

AmSecure is activated when you are binding your AmOnline profile to your personal mobile device. Refer to  “Device Binding” FAQ for details.

 

4. What transactions required AmSecure to authorise?

All financial and non-financial transactions require AmSecure.

Starting 30 June 2024, AmSecure Authorisation is required if transaction amount exceeds RM10,000 for:

  • Fund Transfer to own AmBank Accounts (Current/Savings Accounts, Credit Card, Loan/Financing)
  • Place or Redeem Fixed/Term
  • Buy or Redeem Unit Trust Funds
5. I do not bind my AmOnline profile to my personal device, can I still perform my transaction at AmOnline web?
No, AmSecure is required when you are performing transactions from AmOnline web also.
6. Is there any alternative way to authorize my transaction apart from using AmSecure?
No, there is no alternative way.
7. I have activated AmSecure in the new AmOnline app but I do not receive any push notifications on my mobile when I perform transactions using the web. Why and what should I do?

You may have disabled your push notification at AmOnline app. To approve your transaction, follow steps below:

  1. Launch AmOnline app and tap on the “AmSecure Authorisation”.
  2. Tap on the transaction under Pending.
  3. Approve your transaction after you confirm the transaction detail is correct.

We highly recommend you turn on the push notifications, go the “Settings” of your mobile device. Look for AmOnline and tap on the Notifications to turn it on.

8. I received AmSecure push notification, but I did not perform any transaction. What should I do?
DO NOT APPROVE ANY TRANSACTION that is not performed/initiated by you. Tap on "Cancel" to cancel the transaction. If you feel your account has been compromised, please contact our contact center immediately to lodge a report.
9. Can I activate AmSecure in multiple mobile phones?
No, you can only activate AmSecure in one mobile phone and your AmOnline account must be bounded to that mobile phone.
10. How do I check which mobile phone I have activated AmSecure?

You can check at AmOnline app and the AmOnline web

  • For App: Log in to AmOnline > More > Sign-In & Security > AmSecure.
  • For Web: Log in to AmOnline > Setting > Sign-In & Security > My Device.

The phone model/type that is displayed at AmSecure settings is the mobile phone you have activated AmSecure with. If there is no phone model/type displayed, this means that you have not activated AmSecure.

11. How can I reactivate AmSecure?

Refer to this video for the steps-by-steps guide.

Alternatively, can you follow below steps:
Log in to AmOnline > More > Sign-In & Security > tap on AmSecure to reactivate. We will need to authenticate you before your AmSecure is reactivated.

12. How can I deactivate AmSecure?
No, you are not allowed to deactivate AmSecure once you have activated it.
13. What should I do if I plan to sell my mobile device which my AmOnline profile is bound to it?
We strongly advise you to uninstall your AmOnline app. Alternatively, you can log on to AmOnline web to unbind your device. Log in to AmOnline web > Go to Settings > Go to “Sign-In & Security” > Select “My Device” > Click on the “Remove Device” button.

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