Security​

AmSecure​

1. What is AmSecure?

AmSecure is a higher security replacement for SMS TAC to authorise your transactions in AmOnline app and web. AmSecure is safer than SMS TAC as it binds your AmOnline profile to your trusted personal mobile device.

With AmSecure, you no longer need to wait for SMS TAC to authorise your transactions. You just need to tap on “Authorise” from your trusted personal mobile device.

2. Is AmSecure safe to use?
Yes. In fact, it is safer than SMS TAC. AmSecure binds your AmOnline profile to your trusted personal mobile device. As such, all your AmOnline transactions can only be authorised from the mobile device.
3. How can I activate AmSecure in AmOnline app?

Effective March 2025: if you are binding AmOnline to your mobile device for the first time, or switching to a new device and binding AmOnline to it, you must activate AmSecure at any AmBank ATM.

 

4. How do I activate AmSecure at AmBank ATM?

If you have AmBank Debit/Credit Card, when you launch AmOnline App, a message (refer image below) will be displayed to you, tap on the message and follow the instructions accordingly. Refer AmSecure Activation via ATM for more details.

5. What if I only have loan/financing account, how do I activate AmSecure?

Please proceed to the nearest AmBank branch for assistance.

6. What if I am travelling overseas right now but I want to activate AmSecure so that I can perform transactions?

Kindly call our Contact Centre for assistance.

7. What type of transactions require AmSecure for authorisation?

AmSecure authorisation is required for all financial and non-financial transactions

Effective 15 February 2025, AmSecure Authorisation is required for online transactions/payments using Credit Card/-i and Debit Card.

Steps to authorise via AmSecure

 

8. I do not bind my AmOnline profile to my personal device, can I still perform my transaction at AmOnline web?
No, AmSecure is required when you are performing transactions from AmOnline web also.
9. Is there any alternative way to authorize my transaction apart from using AmSecure?
No, there is no alternative way.
10. I have activated AmSecure in the new AmOnline app but I do not receive any push notifications on my mobile when I perform transactions using the web. Why and what should I do?

You may have disabled your push notification at AmOnline app. To approve your transaction, follow steps below:

  1. Launch AmOnline app and tap on the “AmSecure Authorisation”.
  2. Tap on the transaction under Pending.
  3. Approve your transaction after you confirm the transaction detail is correct.

We highly recommend you turn on the push notifications, go the “Settings” of your mobile device. Look for AmOnline and tap on the Notifications to turn it on.

11. I received AmSecure push notification, but I did not perform any transaction. What should I do?
DO NOT APPROVE ANY TRANSACTION that is not performed/initiated by you. Tap on "Cancel" to cancel the transaction. If you feel your account has been compromised, please contact our contact center immediately to lodge a report.
12. Can I activate AmSecure in multiple mobile phones?
No, you can only activate AmSecure in one mobile phone and your AmOnline account must be bounded to that mobile phone.
13. How do I check which mobile phone I have activated AmSecure?

You can check at AmOnline app and the AmOnline web

  • For App: Log in to AmOnline > More > Sign-In & Security > AmSecure.
  • For Web: Log in to AmOnline > Setting > Sign-In & Security > My Device.

The phone model/type that is displayed at AmSecure settings is the mobile phone you have activated AmSecure with. If there is no phone model/type displayed, this means that you have not activated AmSecure.

14. How can I reactivate AmSecure?

No, you are not allowed to reactivate AmSecure.

15. How can I deactivate AmSecure?
No, you are not allowed to deactivate AmSecure once you have activated it.
16. What should I do if I plan to sell my mobile device which my AmOnline profile is bound to it?
We strongly advise you to uninstall your AmOnline app. Alternatively, you can log on to AmOnline web to unbind your device. Log in to AmOnline web > Go to Settings > Go to “Sign-In & Security” > Select “My Device” > Click on the “Remove Device” button.

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